Versand
SHIPPING POLICY DN8 Supplements Moritz Trojan and Paul Preuß Bodenseestraße 12, 88145 Opfenbach, Federal Republic of Germany info@dn8.store
§1 Scope
(1) This Shipping Policy applies to all orders placed through the DN8 Supplements online store.
(2) This policy forms an integral part of the General Terms and Conditions of DN8 Supplements and shall be read in conjunction therewith.
§2 Delivery Areas
(1) DN8 Supplements currently ships to all member states of the European Union as well as selected international destinations.
(2) Availability of shipping options and applicable costs may vary depending on the delivery address.
(3) For deliveries outside the European Union, additional customs duties, import taxes, or charges may apply. These shall be borne exclusively by the customer and are not included in the purchase price or shipping cost.
§3 Shipping Options and Costs
(a) One-Time Orders
The following shipping options are available for one-time purchases:
— Standard Shipping — Free of charge — Protected Parcel (optional add-on, insured delivery) — €9.00 — Premium Line (approx. 70% faster delivery, includes Protected Parcel) — €15.00
(b) Subscription Orders
All recurring subscription deliveries are shipped via Standard Shipping at no additional cost.
(c) International Orders
For deliveries outside the European Union, shipping costs vary by destination and will be displayed during checkout prior to order confirmation. DN8 Supplements reserves the right to adjust international shipping rates at any time. Free shipping does not apply to international orders outside the European Union.
§4 Delivery Times
(1) Delivery times are estimates and not guaranteed unless expressly stated otherwise.
(2) Estimated delivery times are as follows:
— Germany: 2–5 business days — European Union: 5–7 business days — International: delivery times vary by destination and will be communicated at checkout where possible
(3) Business days are defined as Monday through Friday, excluding public holidays in the Federal Republic of Germany.
(4) Delivery times commence upon dispatch of the order, not upon placement of the order.
(5) DN8 Supplements shall not be held liable for delays caused by the shipping carrier, customs authorities, or circumstances beyond the Operator's reasonable control.
§5 Dispatch
(1) Orders shall be processed and dispatched within a reasonable timeframe following order confirmation.
(2) In the event of temporary unavailability or unexpected delays, the customer shall be notified promptly.
(3) Once an order has been dispatched, a shipping confirmation shall be sent to the email address provided by the customer.
§6 Shipping Carrier
(1) DN8 Supplements reserves the right to select the shipping carrier at its own discretion.
(2) The carrier used may vary depending on the delivery destination and selected shipping option.
(3) Once the order has been handed over to the carrier, responsibility for the shipment transfers to the carrier, subject to the provisions applicable to Protected Parcel and Premium Line shipments.
§7 Protected Parcel and Premium Line
(1) The Protected Parcel add-on provides additional insurance coverage for the shipment against loss or damage in transit.
(2) The Premium Line option provides expedited delivery at approximately 70% faster transit time compared to Standard Shipping, and includes Protected Parcel coverage as standard.
(3) In the event of loss or damage covered under Protected Parcel or Premium Line, the customer shall notify DN8 Supplements at info@dn8.store within a reasonable timeframe following the expected delivery date.
§8 Failed Delivery and Return of Undeliverable Shipments
(1) If a shipment cannot be delivered due to reasons within the customer's responsibility (e.g. incorrect address, failure to collect), the shipment may be returned to the Operator.
(2) In such cases, the customer shall bear the cost of re-dispatch.
(3) If the customer does not request re-dispatch within a reasonable period, the Operator reserves the right to cancel the order. Any refund in such cases shall be net of shipping costs incurred.
§9 Risk of Loss
(1) For consumer purchases, risk of loss or damage shall pass to the customer upon delivery of the goods to the customer or a third party designated by the customer.
(2) For shipments with Protected Parcel or Premium Line, additional carrier insurance applies as described in §7.